Position Title:

Coordinator of Operations

Program Summary:

Responsible for a wide range of customer care and programming support, including operational and administrative support and assistance tasks within St. David's Center. This role is responsible for customer care and safety as well as supply and equipment procurement and maintenance supporting the overall success of all programs. Responsibilities include maintenance and organization of safe, clean, and orderly waiting and treatment spaces; procurement and maintenance of program supplies and equipment, cleaning, and replacement; ordering and preparation of the food programs as applicable. Additional responsibilities include support to crisis management and back up for security.

Position Overview:

· Support the process of adhering to Building Design Standards throughout assigned program areas

· Check treatment rooms daily to reorganize/reset/tidy-up therapy areas for treatment

· Maintain supplies in each area, including - food and candy, craft supplies, towels and paper products

· Clean and sanitize therapy toys and equipment.

· Wash laundry, including any fabric items as needs (e.g.., crash pillow covers, lycra blankets, sock tunnels, stuffed animals)

· Perform monthly safety checks on suspension and non-suspended therapy gym equipment.

· Monitor Inventory and ordering schedule and restock Supply Hubs

· Manage program equipment and supplies procurement, stocking, repairs, and returns

· Support common space upkeep, maintenance, and organization including lobby, storage locations, treatment rooms, conference rooms, and staff kitchen

· Provide customer care and support while waiting for services

· Provide exceptional customer service to all stakeholders, including visitors and staff

· Respond to lobby requests and needs from clients, visitors, and staff

· Serve as a member of the crisis management to respond in the event of an emergency

· Demonstrates passion for supporting the complexity of children, families, guests and staff involved at St. David's Center

· Maintains pause and poise through intensity of the environment while also being able to work effectively and creatively through problems. Works through flexibility and helps others through the similar pressures.

This position offers the opportunity to work for an agency that is committed to inclusivity and diversity, employee wellness, the professional development of employees and the overall wellness of clients being served. St. David's Center accomplishes these objectives through supportive & collaborative team environments, flexible work schedules and mission-inspired work.

Schedule: 

Mon-Fri, may include some early morning or late afternoon/evening hours as assigned

Compensation:

Our employees are our most valuable asset; therefore, we offer competitive pay and benefits. The pay range for these positions starts at $49,870 - $55,411 annually, depending on qualifications (i.e., licensure and experience). This salary reflects a 40-hour workweek, annualized. Any agreed-upon reduction in weekly hours will be reflected in salary commensurately.

Please inquire with interest. This position is benefits eligible, including health and dental insurance, health savings account with an employer contribution, flexible spending accounts, and retirement account with matching contribution. Additionally, we offer generous PTO, paid holiday schedule, childcare discount, and eligibility for loan forgiveness!

Job Qualifications:

· Education: 

Bachelor's degree, or qualified experience

· Experience: 

1-2 years of experience in administrative role in a clinic setting. Experience with preschool and school age children with special needs that require extra support to regulate for safety. Crisis management and de-escalation experience is preferred.

· Knowledge: 

Familiarity with multiple Microsoft software applications and other software that will support supply and inventory management (Outlook, Word, Excel). Familiar with setting and managing to inventory levels that maintain seamless business activities. Understanding of operational processes related to client/customer experience. Understanding customer safety and security and ability to respond to crisis management to support deescalating clients or customers.

· Skills: 

Exceptional Customer service skills. Crisis Management skills to ensure safety of staff and customers. Good communication skills, basic understanding of different personalities and work styles of people. Good organizational skills with space and materials along with good attention to detail. Understanding of health cleanliness standards, ability to comply with licensing agency requirements. Ability to work as a team member with a variety of different activities and people. Ability to plan and organize work and time. Ability to maintain confidentiality. Ability to access resources to complete job responsibilities. Ability to self-reflect on the work completed.

St. David's Center is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status or disability.